Setting The Right Tone
The prosody of speech, in other words, HOW you say something is key to conveying competence, reliability and empathy.
The best mediators know this, as do arbitrators. They get results through a calm and measured delivery.
I rather like this article in The Lawyer because it uses the example of a pilot.
I always listen and analyse the captain’s voice at the beginning of a long haul flight. It puts me at ease (or not), as is sometimes the case.
🏆⭐️ Helping Good Speakers Become Great Speakers.